THE PEPE’S APP

Order ahead all your favourites directly from your local Pepe’s store and be in with a chance of winning huge prizes and taking advantage of our exclusive app customer offers.
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Download now on iOS or Android.

10% OFF
Rule the roost by downloading our app and receiving a 10% discount off your first order.

App customers enjoy exclusive discounts that can't be found anywhere else!

We’re giving away incredible prizes for Pepe’s App customers with Spin to Win. Everytime you place an order and pay on the Pepe’s App you get a spin and a chance to win big, it’s that simple.*

Plus every month you get entered into a prize draw for a mini break.

Download the Pepe’s App now and start spinning!

*In-store orders are not eligible for a Spin to Win.

FAQ’s

How long do I have to collect my order?

Please try to arrive at your chosen collection time if you order for collection as the food may become cold if left ready for too long.

When will I get my Spin to Win?

Once your order has been accepted you will be sent your Spin to Win link*, good luck! *I'm in store orders are not eligible for Spin to Win

There is a queue in store, can I place a collection order on the App?

Yes, you can place your order on the Pepe's App and state you are in-store to collect. This process will save you time.

My order was cancelled before I collected, when will I get my money back?

Your payment may appear in your pending transactions but will be automatically cancelled within 5 working days. Queries relating to a direct store order contact the store direct https://www.pepes.co.uk/our-stores. If your order was placed using a third party delivery app, contact the supplier direct.

If I want to contact Pepe's regarding my order, how do I do this?

For help or assistance with your order, please contact the store directly, as they will be able to help you: https://www.pepes.co.uk/our-stores Each store is independently owned and responsible for their orders.

Can I cancel an order on mobile ordering?

You can contact the store direct provided you have not been sent confirmation of your order via email. Contact https://www.pepes.co.uk/our-stores

What happens if my order is wrong?

We are sorry if you experienced any issue with your order. If you have any issues, you must contact the store directly, providing as much information about your issue and where appropriate a picture showing what was wrong with your order, see www.pepes.co.uk/our-stores. The store will then investigate your issue and let you know what they can do to rectify it.

I ordered from the wrong Pepe's, can I collect from somewhere else?

Unfortunately, if your order has already been prepared by the store, they will not be able to do anything. Please ensure you check carefully before placing any order to ensure everything is correct.

An item was missing from my order. How do I resolve this?

We are sorry your order wasn't as expected. Please contact the store direct, who will be able to help you: https://www.pepes.co.uk/our-stores If your enquiry or feedback is about an order from Just Eat, Deliveroo or Uber Eats, then the store will not be able to help you and you must contact their Customer Service teams who will be best placed to help you.

Why doesn't my local store feature when I request a delivery?

Some of the Pepe's stores do not offer a delivery service from the store, which is why your local store has not featured. You can collect from this store but they do not offer home delivery. If you require home delivery please go onto Uber Eats, Just Eat or Deliveroo as they may offer delivery from your local store.

What is the service charge for when I place an order on the Pepe's App?

Pepe's charge a small fee for the administration in processing your order. The fee is not applicable for order's which feature 'I'm in store'.

I received my order and an item was unavailable or substituted.

We are sorry your full order wasn't available. Please contact the store directly, who will be able to help you: www.pepes.co.uk/our-stores. If your enquiry or feedback is about an order from Just Eat, Deliveroo or Uber Eats, or any of our third-party ordering apps, then the store will not be able to help you and you must contact the Customer Service department of the App you placed your order with who will be best placed to help you with any questions relating to third party deliveries.

I got to the restaurant and something I ordered was unavailable.

We are sorry if you experienced any issues with your order. If you ordered from Just Eat, Deliveroo or Uber Eats, or any of our third-party ordering apps, then the store will not be able to help you and you must contact the Customer Service department of the App you placed your order with their Customer Service teams who will be best placed to help you with any questions relating to third party deliveries. If you ordered through the Pepe's App then please speak to the store directly, providing as much information about your issue and where appropriate a picture showing what was wrong with your order, see www.pepes.co.uk/our-stores. The store will then investigate your issue and let you know what they can do to rectify it.

I have a pending payment for an order I didn't receive?

A pending payment is not a payment that Pepe's has taken from your bank account. Pending means it is sitting with your bank. Depending on the bank will depend on how long this amount is reversed back into your bank account.